CUSTOMER SERVICES
0850 311 77 01
info@ininal.com
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An ininal account is what a bank account is. This is the account you can use for all financial transactions except shopping. You can make wire transfers/EFT, send money to other ininal accounts and pay your bills with your account. If you want to do shopping, you need to add a virtual or physical card to your account.
You can view your accounts and add new accounts from the Accounts menu in our ininal mobile application.
You can add a new ininal account by swiping the account field to the left and clicking on the "Create New Account" field.
You can use your account number to top up your account. You can give your account number to the cashier to top up from contracted points such as ŞOK and Migros, and you can write your account number in the description field to top up via Money Order/EFT. You can also use the barcode number of your card. You can also top up with a credit or debit card registered in your name.
If you are an ininal Plus member, you can instantly transfer money 24/7 by entering your ininal account IBAN in the recipient section to send money to your account. You can also easily transfer money with your mobile phone number, TR ID number or e-mail address by defining Easy Address in your ininal application.
You can visit Frequently Asked Questions | ininal to find out how to become an ininal Plus member.
If you are an ininal Plus member, you can make instant money transfers 24/7 by using your own IBAN when topping up your account. Click to find out how you can become an ininal Plus member.
If you are not an ininal Plus member, you can top up your account as described below.
Considerations before top up:
- You should check your loadable amount on the ininal mobile app. If the amount you want to top-up is over the monthly top-up amount, the top-up will fail and your money will be refunded.
- If the unsuccessful top-up was made on a weekday, it will be returned to your account the following day, or at the end of the first business day of the following week if it was made on weekends or public holidays.
Steps to follow for top up-
- Log in to the mobile application or internet branch of the bank you work for.
If you have an Akbank, Garanti Bank, Ziraat Bank, Türkiye İş Bankası, Vakıfbank, QNB Finansbank, Yapı Kredi Bank or Şekerbank account, you should make a transaction by wire transfer;
- For Akbank, enter TR 36 0004 6007 8988 8000 0693 61 in the IBAN number field and complete your transaction by entering only the account number of your ininal account you want to send money to in the description field without leaving any spaces between them.
- For Garanti Bank, enter TR 83 0006 2000 1190 0006 2940 29 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field, without spaces in between.
- For Ziraat Bank, enter TR 56 0001 0022 4778 6851 6750 02 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field, without spaces between them.
- For Türkiye İş Bankası, enter TR 38 0006 4000 0011 3930 0365 81 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field, without spaces between them.
- For Vakıfbank, enter TR 82 0001 5001 5800 7312 0246 27 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field, without spaces between them.
- For QNB Finansbank, enter TR 88 0011 1000 0000 0098 7265 91 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field, without spaces between them.
- For Yapı Kredi Bank, enter TR 62 0006 7010 0000 0077 5210 91 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field.
- For Şekerbank, enter TR 26 0005 9037 2013 0372 0067 07 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field, without spaces between them.
- For DenizBank, enter TR 91 0013 4000 0163 2678 6000 01 in the IBAN number field and complete your transaction by entering only the 13-digit barcode number on the back of the virtual or physical card you are actively using in the description field without any spaces between them.
- Ininal Ödeme Ve Elektronik Para Hizmetleri A.Ş. should be written as the Recipient Name.
If you have accounts with other banks, enter the EFT money transfer menu;
- In the IBAN number field - TR 36 0004 6007 8988 8000 0693 61 and in the description field, enter only the 13-digit barcode number on the back of the virtual or physical card you are actively using, without spaces between them, and complete your transaction.
- For EFT (if you are sending from a bank other than Akbank or Garanti), you should write INİNAL ÖDEME VE ELEKTRONİK PARA HİZMETLERİ A.Ş. in the recipient name.
- Within 15 minutes, the balance will be credited to your card.
- Recipient - Ininal Ödeme Ve Elektronik Para Hizmetleri A.Ş. IBAN - TR 36 0004 6007 8988 8000 0693 61 Description- account number of your ininal account
Click for details.
Cardless balance top-ups from Akbank ATMs are free of charge. In case of card top-up, the same top-up fee applies as other banks.
If you have more than one TRY account, one will be assigned as the main account. You can change your main account at any time.
When you top up or send money to your ininal registered phone number, your money is automatically transferred to the main account. The main account for QR code payments is your default account. Unless you choose differently, your main account is primarily used for your money transfers and payments.
You can open a total of TRY 10 accounts. You can have up to TRY 5 accounts at the same time.
You can add and close a total of 10 cards. You can have up to 5 cards at the same time. You need to open one account for each card.
You can view your accounts from the accounts menu in our ininal mobile application and switch between your accounts by swiping left and right on the main screen. Simply click on your account to change account number, transaction history, account name. You can view your account limits in our mobile application by going to Other > My Account Limits.
You can use both the account number and the barcode number as the recipient in our ininal mobile app and at loading points.
You can send or top-up money by providing a barcode or account number.
If you have a balance in your Inial account , you must transfer the balance to another account before you close your account.
Even if you have a balance in your account, you can close your card and add a new card to the same account. But remember, only one card can be on an account at a time.
You can close your account by clicking the "Close Account" button in the account settings.
If you have a balance in your account, you must transfer the balance to another account before closing your account.
Accounts with an attached card cannot be closed. First you need to permanently close your card attached to the account. This also applies to temporarily closed cards.
You cannot close your last TRY account. All ininal users must have at least one TRY account.
If you are not a Turkish citizen, you can register with ininal with your foreign passport details.
You can top up your account with your own credit/debit card using our ininal mobile application. On the ininal mobile application home page, you can top up your ininal card with a balance of up to TRY 50,000 per month by clicking the 'Top up' button and selecting the 'Credit/Debit card' option. The following transactions cannot be made with balance top-ups made with credit/debit cards-
All other transactions, including the purchase of National Lottery codes, can be made.
Up to TRY 2,750 balance can be topped to the ininal card in the first top-up. For subsequent top ups after the first top-up, your card must be added to your account via ininal.com or ininal mobile application. Cards that are not added via ininal.com or ininal mobile application can only be topped up to TRY 2,750 at once and cannot be topped up a second time. For this, it must be added to the account.
If you are an ininal Plus member, you can make instant money transfers 24/7 by using your own IBAN when topping up your account. Click to find out how you can become an ininal Plus member.
If you are not an ininal Plus member, you can top up your account as described below.
Considerations before top up-
Steps to follow for top up-
If you have an account with Akbank, Garanti Bank, Ziraat Bank, Türkiye İş Bankası, Vakıfbank, QNB Finansbank, Yapı Kredi Bank or Şekerbank, you must make a transaction by wire transfer;
If you have accounts with other banks, enter the EFT money transfer menu;
In our ininal mobile application, all sending and payments are based on the account you have selected as the sending account from which the money will be withdrawn.
When making a money transfer, you can enter the account number in the recipient field. If you know the card barcode number of the person you are sending to, you can also write this down. Ininal supports both.
How do transfers to the bank appear in the account activity?
The sends you make are called "EFT - Send". If the transmission to the bank is canceled, the money returned is called "EFT - Cancellation of Transmission".
Yes. Simply select the transaction you want to repeat in the Transfer > History menu and click the "Repeat Transaction" button on the detail page that opens. On the transaction page, all your details such as IBAN, recipient name and surname, transaction description will be filled in. So you will not need to enter the information again.
In the "My Recent Transactions" menu you can view all successful and unsuccessful transfers you have made. Future submissions that have not yet taken place are also listed here.
The recipient will see INİNAL ÖDEME VE ELEKTRONİK PARA HİZMETLERİ A.Ş. in the sender name field on the transaction receipt. The sender's name (i.e. your name) may appear in the receipt information section, depending on the receiving bank. However, since the length of the description field of the receiving banks varies, it may not appear in every bank. Therefore, after sending money, you can inform the person you sent money to by using the 'Notify Recipient' button or you can write your name and surname in the description section when sending money.
If the sender is an ininal Plus member, the sender's name and surname will appear in the sender name field on the transaction receipt. Click to find out how you can become an ininal Plus member.
There is a limit of TRY 50,000 per transaction for the transactions you will make during working hours. There is a limit of TRY 20,000 per transaction for after-hours submissions. The total sending limit is up to your account limit.
It is TRY 2,750 for standard users and TRY 500,000 for ininal Plus users.
When your submission is rejected by the receiving bank, the transaction status on the My Recent Transactions page will be "Transaction Failed". The refund period for incorrect submissions varies from bank to bank. In most banks, the amount is refunded in a short time after the error in the receiving account, while in some banks this period may take up to 2-3 days.
Your money transfer will not be accepted if you misspell the name and surname of the account holder you are sending to, or if you send to an account other than a Turkish Lira account. In these cases, the amount sent will be refunded to your account.
Working hours - All official working time is 09.00-16.40 on all official working days.
Off-hours - all hours from 16.40 until 09.00 a.m. and public holidays such as weekends and holidays.
If you want to send to a bank that is not available after business hours, your trade order will be automatically converted to a future transfer. In this case, your money transfer will take place at 9 am on the first working day. Your account will not be debited when you place the shipping order. The money is withdrawn from your account at the time of the transaction. If you do not have enough funds in your account, the shipment will not be sent.
If you want to send to a bank that is not available after business hours, your trade order will be automatically converted to a future transfer. In this case, your money transfer will take place at 9 am on the first working day. Your account will not be debited when you place the shipping order. The money is withdrawn from your account at the time of the transaction. If you do not have enough funds in your account, the shipment will not be sent.
Yes. You can cancel the future delivery order by following the Transfer > History steps. Press the "Cancel" button at the bottom of the detail page. In order to be able to cancel, the money must not have been sent yet. If the transfer has already taken place, the transaction cannot be canceled.
It is free of charge between 09.00 - 16.40 on official business days and TRY 5 outside these hours and on holidays.
You can withdraw cash from ATMs with your ininal VISA Card you added via ininal mobile application or ininal.com, the transaction fee is 1.15%+TRY 1.04 over the amount withdrawn.
When you click on your account in the "Accounts" tab on the home page, you can see your IBAN under your balance. After copying this IBAN, paste it into the recipient IBAN field in the bank application where you will transfer money, and after entering your own name and surname in the recipient name and surname section, you can make your money transfer instantly 24/7.
You must be an ininal Plus member to view your IBAN. Click to find out how you can become an ininal Plus member.
All ininal users automatically send money with FAST without any extra steps when sending money from their accounts.
The FAST (Funds Instant and Continuous Transfer of Funds) System is an instant payment system recently launched by the Central Bank. At FAST, payments are instantly credited 24/7 and the parties to the payment are immediately informed about the status of the payment.
ininal is one of the first financial technology companies to be included in the FAST payment system by the Central Bank.
In our ininal mobile application, the account you se.lect as the sender account from which the money will be withdrawn is taken as the basis for all sending and payments. You need to be an ininal Plus member to send money to other ininal users.
When making a money transfer, you can send via mobile phone or ininal number. When sending money with ininal number, you can use the user's barcode or account number, both of which are supported.
IBAN (International Bank Account Number) is an international bank account number standard developed by the European Committee for Banking Standards (ECBS). The IBAN number aims to ensure error-free, easy and fast transactions in money transfers.
You must be an ininal Plus member to view your IBAN. Click to find out how you can become an ininal Plus member.
Easy Address is your own information that is easier to enter and use, which you can define in the channels of the institution where your account is located, instead of your account number (IBAN) to the person you want to send money or make payments to you.
You can map your accounts to your phone number, e-mail address or TR ID number as an Easy Address and request that the Easy Address you set for your account be used for money transfers instead of the account number.
It happens instantly.
It can be sent to all banks.
There is no time limit, you can send at any time.
Enter the "Transfer" menu. Scroll down to "Transfer to Bank". Then you can send money by entering the IBAN and name and surname information of the person you want to send money to. It is as simple as that.
Also it is defined in the recipient's Easy Address, cell phone number. If you know the TR ID number or e-mail address, you can also transfer money with the easy transfer to address option.
It is a feature that allows you to send money from your ininal card to any bank account you want, by entering an IBAN number or by transfer to Easy Address.
It is a transfer process known as wire transfer/EFT in banking.
You must be an ininal Plus member to use the ininal mobile app to request money from other ininal users. Go to Transfer > Request funds and click the Request funds button. Select your account, enter the desired amount and, if you wish, write a description and confirm your request by proceeding to the Next step. When your request for money is complete, we will send a notification to your ininal relative. When your ininal relative clicks on the notification, they can select your request and take action. You can see the progress of your outgoing requests in the Transfer > Request Money > Outgoing Requests tab.
Click for the detailed video.
You must be an ininal Plus member to use the ininal mobile app to request money from other ininal users. Go to Transfer > Send money to other ininal users. If you wish, you can complete your money transfer transaction with your cell phone number or ininal number. You can manually dial the phone number of the ininal user you will send money to or you can s.elect a contact from your contacts. You can also type the barcode number or scan the barcode from the ininal number tab. Confirm your money transfer by entering the amount to send money. Your money transfer will take place quickly.
Click for the detailed video.
You can easily top up your ininal account from abroad up to TRY 15,000 per transaction via ininal mobile application. Log in to the application and follow Top Up > Transfer Money from Abroad. After selecting the Institution to which you have been sent money on the screen that appears, enter the Reference number and press the Continue button. The amount* sent to you will be instantly credited to your account.
Your balance received in your *ininal account is converted into Turkish Lira according to the current exchange rate.
From the ininal mobile application, click the 'Top up' button in the account detail. Scroll to the 'With operator' tab among the options that appear and click the 'Continue' button. In the next step, specify the amount to be topped up and click 'Continue' to receive the payment request. You need to reply 'YES' to the message from your operator, and then you will be charged. Each user can do this up to 30 times per month. The top up upper limit is the amount determined by the operators and varies according to the operator.
*Top up with the operator is only available through Vodafone, Turkcell and Turk Telekom services.
ininal is Türkiye's most accessible and easy-to-use financial product. Ininal, which introduced prepaid cards to Türkiye, has more than 15 thousand sales, more than 50 thousand loading points and millions of users. You spend as much as the balance you load on your ininal card, there is no interest on debt. You can use your ininal card on the internet, in stores, everywhere in domestic and abroad. You can easily and safely make transactions wherever your debit card is used. If you wish, you can withdraw the balance on your card from ATMs, transfer money between ininal cards via ininal mobile application, pay bills of more than 300 institutions and purchase all game E-Pins.
You can use your ininal VISA card on the internet, in stores, everywhere in domestic and abroad, and your ininal TROY card everywhere in domestic. Valid wherever a debit card is valid.
Yes, you can safely use your ininal card with VISA logo abroad. You can only use your virtual ininal card with TROY logo for domestic shopping.
The ininal VISA card can only be topped up with Turkish Lira. You can also make abroad expenditure with your ininal card. In foreign currency spending transactions, your TRY balance is automatically converted to foreign currency. For transactions in currencies other than Turkish Lira, the exchange rate applied in foreign settlement transactions may vary due to the exchange rates and commissions applied by provider of payment method.
Yes, you can create a virtual card in the ininal mobile application and start using it for your internet purchases instantly.
We are constantly working for advantageous and privileged campaigns that you can benefit from with your ininal. You can review the campaigns and advantages we have organized for you at https-//www.ininal.com/kampanyalar. You can also follow us on our social media accounts.
Facebook- https-//www.facebook.com/ininalofficial
Instagram- https-//www.instagram.com/ininalofficial/
Yes, you can pay securely with the 3D Secure system using your ininal card.
Once you add your ininal Card to your account via ininal.com or ininal Wallet, you can start performing transactions that require 3D Secure. 3D Secure is a security procedure. Its purpose is to make your spendings safer. When you want to shop on websites that use this procedure, an SMS code is sent to the phone connected to the account where you added the ininal Card. This SMS code is written in the relevant section on the website and the shopping process is completed.
When you want to shop online, you are asked for a 16-digit card number, the expiration date of the card and a 3-digit security code (CVV). The security code is the 3-digit number on the back of the card under the card number and expiration date and cannot be changed. After 3 incorrect entries, your card will be blocked. If you think that your card is blocked due to entering the CVV code incorrectly, you can unblock your card from the ininal mobile application by clicking My ininal Card > Other > CVV Unblock button.
You can call 0850 311 77 01 ininal Customer Services and request the remaining balance on your card to be transferred.
Anyone over 18 years of age can use the ininal mobile application and ininal card by creating an account on ininal, provided that they register with their mobile phone number and TR ID card. Young people between the ages of 13-18 can use the ininal card by opening a Young ininal account with the approval of their parents. Click here to find out how you can become a Young ininal user.
ininal is a financial product in Turkey that can be used and accessed easily. İninal, the company that introduced prepaid card in Turkey has more than 20 thousand sales points and 75 thousand top-up points and millions of users. With ininal Card, you spend as much as your balance, there is no debt or interest. You can use your ininal Card online, at stores, everywhere in the country and abroad. You can easily and securely trade wherever the bank card can be used. According to your wish, you can withdraw the balance on your card from ATMs, transfer money between ininal Cards via ininal Wallet, pay the invoices of more than 300 institutions and purchase all game E-Pins.
ininal cards are added to ininal accounts.
If you have a TRY account to which you have not added a card before, you can add your new card by clicking the "add ininal card" button, selecting the card type you want to add from the drop-down menu and view the information about your card.
After clicking the "Add ininal Card" button to add a TROY or VISA virtual card, sele.ct the "Create virtual card" option from the menu that pops up. You can add your virtual card in the design you want by swiping left or right on the screen that pops up.
If you do not have an account with a card attached, you must first create a new account.
Anyone over the age of 13 can own an ininal Card. You can easily get your card from more than 20 thousand sales points and start using instantly without signing any document. You can shop safely without being concerned about identity theft as this information is anonymized. You spend as much as you deposit; there is no debt or interest.
You can buy your new card from more than 75 thousand ininal sales points. You can also order your new card by choosing one of the contracted online sales points. Our Contracted Sales Points- ŞOK, Migros, CarrefourSA, KİM, Vatan Bilgisayar, Teknosa, D&R, and Pratik İşlem.
Online Sales Channels - Trendyol, n11.com, hepsiburada.com and istegelsin websites.
The total limit for all ininal cards added to your account via ininal.com or ininal mobile application is TRY 2,750 within 1 month. On the 1st of each month, this limit is updated again to TRY 2,750.
The total balance in your account cannot exceed TRY 2,750. The maximum amount you can top up, taking into account your current balance, is the difference between TRY 2,750 and your current balance. Your monthly top-up limit is a total of TRY 2,750 and you cannot top up a balance exceeding this limit.
For the 500.000 TRY upload limit, you can switch to ininal Plus membership. For this, you need to sign a limit increase agreement. You can sign your contract by calling your courier free of charge through our application. Click here for more information.
You can view your card balance and transactions via the ininal mobile application that you can download to your mobile phone or tablet from app stores.
No, you cannot make any payment if there is no balance on the card. You spend as much as you load.
You can add and close a total of 10 cards. You can have up to 5 cards at the same time. You need to open one account for each card.
You can get an ininal card without signing any contract or form and without opening an account at the bank. You can use the ininal card you can buy at points of sale, by topping up your balance at ininal balance top-up points or by using the ininal mobile application.
ininal cards are added to ininal accounts.
If you have a TRY account to which you have not added a card before, you can add your new card by clicking the "add ininal card" button.
If you do not have an account with a card attached, you will first need to create a new account.
Click for detailed video.
You can add up to 5 ininal cards to your ininal account and you have the right to add a total of 10 cards in a year. You need to open one account for each card.
In order to make transactions with the SMS password (3D Secure) sent for your security in internet shopping, your operator must be correctly defined in our system. If necessary, you can change the phone number linked to your account, after which your ininal card will be automatically opened for shopping with 3D Secure.
The last four digits of the 16-digit ininal card number on the back of the card is the password for your card. You can change the card password via the ininal mobile application. You can change your card password a maximum of 5 times in total.
Yes, you can withdraw the balance on your ininal virtual or physical cards as cash from ATMs. You cannot withdraw the cashback you have earned as part of the campaigns in cash.
Login to our ininal mobile application and select your blocked card to unblock your ininal card password. You can then proceed to More Actions > Password Block > Remove to unblock your password.
After logging in to our mobile application to close your ininal card, proceed to the "My ininal card" step on your card. After selecting Close card, continue by selecting your reason for closing your card or by typing your reason for account closure using the "Other" option. You can complete the card closure process by proceeding to the "Yes, close the card" step. You have a limit of 5 card closures in total.
Log in to our ininal mobile application, go to Other > Settings > Personal Information > Phone No. You are allowed to update your phone 5 times in total, after selecting the "Confirm" step, enter the SMS code received on your registered mobile phone. You can then successfully update your phone number by dialing the phone number you want to update.
Proceed to Other > Settings > Personal information > E-mail and type in your new e-mail address you want to update and click "Continue” by logging in to our ininal mobile application. You can successfully update your e-mail address by clicking on the verification link sent to your e-mail address.
In case of loss or theft, you can close your card for use via ininal mobile application or by calling 0850 311 77 01 ininal Customer Services. Your lost balance can be transferred to a different ininal card registered with your own details. Balances remaining on unaccounted cards cannot be transferred to other cards.
You will be required to enter a password for the first contactless transaction you will make in card payments in order to prevent the negativities that may occur in contactless transactions from your card during the 3-month State of Emergency in line with the instructions notified to Payment and Electronic Money Institutions by the Banking Regulation and Supervision Agency, you can continue to use the contactless feature of the ininal card in your next transactions.
You can create your virtual card with the TROY logo on our ininal mobile application, either linked to an existing account without a card or to a newly created account.
Click on the "Add ininal Card" button on your account.
Follow the "Create Virtual Card" step, select the ininal card with TROY logo and click "next" to proceed.
Your newly created ininal card with TROY logo will be successfully added to your account. You can view your card information by clicking the "My ininal card" button.
Click for detailed video.
TROY is the first Turkish payment infrastructure that enables transactions such as making payments and ATM withdrawals. You can use your ininal TROY virtual card wherever TROY infrastructure is valid and benefit from TROY and ininal advantages.
You can make online payments with your ininal TROY virtual card, transfer money from your card to other accounts, top up your card with credit/debit card, EFT/transfer or cash. You can benefit from advantageous campaigns offered by ininal. You can register your ininal TROY virtual card for your digital subscriptions that receive payments with TROY infrastructure, and you can easily complete your transactions such as bill payment, donation, game code purchase from the Payment step in our ininal mobile application.
You can top up your ininal TROY virtual card with your credit/debit card, by wire transfer/EFT or in cash.
Log in to our ininal mobile application and click the "Top up" button from your account where you have added your ininal TROY virtual card. Proceed by selecting the method you want to install.
Do not forget to write your ininal account number in the description section when making a money transfer / EFT transaction.
You can now easily use your ininal TROY virtual card for online payments. Be prepared for surprises for the physical TROY card.
You can create an ininal TROY virtual card for all your online shopping transactions that accept TROY, Turkey's first payment infrastructure, and benefit from the advantages offered by both ininal and TROY.
The total monthly spending limit of all ininal cards you add to your account via ininal.com or our ininal mobile application is up to your account limit. As an Ininal Plus member, you can increase your account limit to TRY 500,000. On the first day of each month, your account limit will be reset and reopened for use.
You can purchase a Steam game code by following ininal mobile application > Payment > Game Code. You can also purchase safely by registering your ininal card to your account on the Steam website and Steam mobile app.
You can safely use your ininal card as a payment method in all mobile applications. You can spend as much as you load, so you won't be hit with surprise payment amounts.
The refund of the transaction is made by the website you have made your online purchase. The refund period varies depending on where you made the transaction and it can take up to 10 days. You can follow the refund amount from card movements
No, apart from VISA, you can also top up your ininal card with your MasterCard and TROY logo credit/debit cards.
Fraud, in the world of e-commerce, manifests itself in the form of making unfair gains by making transactions from any business with someone else's prepaid card, credit card or debit card; thus causing damage to the real cardholder, the business or the card institution / payment institution. Suspicious transactions can occur in different situations - The user learns that his/her card information has been used without the customer's knowledge when the transaction information is sent in an SMS or e-mail from his/her bank or the e-commerce site through which the transaction was made. The user encounters a transaction on his/her statement that the user does not know the details of. The user unwittingly shares the 3D Secure password sent to them by the bank with third parties over the phone. The user thinks that the incoming SMS or e-mail is secure and clicks on the link in the SMS or e-mail and shares his/her card details and the 3D Secure password sent to his/her phone on an unsecured platform. Especially in this period when everyone's sensitivity and fear about the issue increases, there may be e-mails requesting personal information under different names, or using public institutions and independent health organizations to demand money against coronavirus, or requesting credit card information, or sharing e-mail attachments with harmful content. If you receive such e-mails, make sure that the content is correct before opening the e-mail. In case of any suspicious situation, please call our call center at 0850 311 77 01 or contact us via info@ininal.com.
You can access the barcode number of your physical card and all information about your virtual card by clicking on the card image on the ininal mobile application home page.
You can reset your password for your account by entering the Temporary Password sent to the mobile phone registered in the system after verifying your account information by clicking on the "Forgot Password" heading in our ininal mobile application.
e-pins purchased via ininal mobile application cannot be returned or exchanged. E-pins are automatically registered under your user information after purchase and are counted as used after registration. You can see the codes of the e-pins defined in your account in the "e-pins I have purchased" area in the ininal mobile application.
You can become an ininal member within seconds via the ininal mobile application that you can download from the application stores to mobile phones with iPhone and Android operating systems. After opening your account, it will be enough to click the "Add Card" button on the main page of the application and enter the 13-digit barcode number on the back of your ininal card or scan the barcode with your camera. If you add your physical card by scanning the barcode, you need to enter the last 4 digits of the card number.
You can make transactions up to 500 thousand TL per month with ininal Plus account, make unlimited 24/7 EFTs from all your accounts, and pay your bills, you can use all ATMs with VISA privilege and access all privileges of ininal with your higher limit. With ininal Plus privilege, you can instantly transfer money to your ininal account with the IBAN defined in your name. You can also define your TR ID number, e-mail address or mobile phone number to Kolay Address and make your money transfer transactions quickly and easily.
You need to complete the identity verification steps, call a free courier to your address and sign the contract to get an ininal Plus Account. When you complete the identity verification steps, your account limit will be increased to TRY 50 thousand and your account will be upgraded to ininal Plus shortly after you sign the contract sent to your address.
You must be a TR citizen or present valid identity documents issued by the General Directorate of Population and Citizenship Affairs of the TR Ministry of Interior and be over 18 years of age to switch to an ininal Plus Account.
Foreign nationals can register with ininal with their passport details and switch to ininal Plus account. https://www.ininal.com/register-form They can complete the registration process by filling out the forum via the link.
All account types and upgrading accounts transactions are free.
You can easily switch to an ininal Plus account by increasing your monthly limit of TRY 2750 to TRY 500 thousand by completing the address and identity confirmation in 5 steps through a completely digital process via ininal mobile application. ininal Plus steps- ininal mobile application You can start the limit increase process by clicking the 'Start Now' button in the ininal mobile application>Other menu. Then all you need to do is follow the steps below.
ininal is an electronic money institution. We are required by law to verify that your account really belongs to you. You can be assured that we will protect your personal data and act in accordance with the Personal Data Protection Law.
The limit increase will be realized after all verification steps have been successfully completed and the contract has been signed, delivered by courier to the specified address. If the uploaded documents are incomplete or illegible, or if the information entered is incorrect, the verification process will need to be repeated in the ininal mobile application.
The annual cash withdrawal limit for ininal Plus is TRY 500,000.
It is the account statu for foreign ininal Plus users, offering the same features as ininal Plus. All foreign users are
in the Global account status and money transfer fees can change . You can find detailed information by clicking
here ininal.com/en/card-fees.
ininal Private account is a type of ininal account with a limit of 1 million TRY that ininal Plus users can pass when they use 90% of their limit.
All account types and upgrading accounts transactions are free.
It is the account statu for foreign ininal Private users, offering the same features as ininal Plus. All foreign users
are in the Global account status and money transfer fees can change . You can find detailed information by
clicking here ininal.com/en/card-fees.
You need to be an ininal Plus member to have an ininal Private account. When you use 90% of the limit of your ininal Plus account, you can switch to an ininal Private account and increase your limit to 1 Million TRY by clicking the "Confirm" button in the "Other" menu on the ininal mobile application.
ininal Silver account is an ininal account type with a limit of 2 Million TRY that ininal Private users can pass when they use 90% of their limit.
All account types and upgrading accounts transactions are free.
In order to have an ininal Silver account, you must first be an ininal Private. When you have used 90% of the limit of your ininal Private account, you can switch to the ininal Silver account and increase your limit to 2 Million TRY by clicking the "Confirm" button in the "Other" menu on the ininal mobile application
It is the account statu for foreign ininal Silver users, offering the same features as ininal Plus. All foreign users
are in the Global account status and money transfer fees can change . You can find detailed information by
clicking here ininal.com/en/card-fees.
Young people between the ages of 13-18 need to register for a Young ininal account in order to personalize their anonymous cards and have an ininal account.
Minors under the age of 18 will also be able to benefit from the advantageous world of ininal with Young ininal, which can be opened with the permission of the parent/guardian. The young ininal users with an account linked to their Parent/Guardian will be able to meet the conveniences of financial technologies. Click for detailed video.
First of all, in order to become a Young ininal user, your parent/guardian must register and approve you by adding you via the ininal application.
First, the parent/guardian registers to ininal by downloading the ininal application and following the identity and mobile phone verification steps. After logging in to the app, click on "Young ininal" in the "More" menu. Scroll down by clicking on the "Add Young ininal" button on the screen that pops up and confirm the Young ininal information by entering the TR ID number and date of birth of the young person whose parent/guardian s/he is. Click for detailed video.
When a young person who has been approved by his/her parent/guardian downloads the ininal application and registers with his/her own mobile phone, enters his/her TR ID number and date of birth and continues, the information of his/her parent/guardian appears on the screen. After confirming this information, the young person successfully completes the ininal registration and becomes a Young ininal user. Click for detailed video.
The young person, who has not been approved by his/her parent/guardian, cannot register when he/she enters his/her TR ID number and date of birth while registering with his/her own mobile phone after downloading the ininal application and continues, and is asked to share the link of the ininal application with his/her parent/guardian. After downloading the ininal application, the parent/guardian follows the steps described above and confirms the Young ininal information.
Dear individual customer, if you have made a written application to our organization regarding the dispute you have experienced due to the services we provide (which is of an individual nature and therefore does not fall within the scope of commercial activity) within 2 years at the latest from the date of the transaction or action subject to the dispute and this application has not been responded within 20 days from the date of your application, if your application has been answered negatively after the expiry of the 20-day period for a response, or if you do not find the response to be sufficient, you have the right to apply to the Individual Customer Arbitration Committee of TÖDEB within 60 days from the date of the response in accordance with Regulation on the Principles and Procedures Regarding the Individual Customer Arbitration Committee of the Association of Payment and Electronic Money Institutions of Turkey ("TÖDEB") .
You can access the application form for the TÖDEB Individual Customer Arbitration Committee from the link below or from www.todeb.org.tr. The form can be submitted electronically via www.todeb.org.tr by filling in the relevant information and uploading the required documents.
https://todeb.org.tr/hakemheyetibasvuruformu/
You can find all detailed information about applying to the TÖDEB Individual Customer Arbitration Committee by clicking here ( https://todeb.org.tr/sayfa/individual-customer-referee-hearing-committee/56/ ). You can also review the Information Leaflet.