CUSTOMER SERVICES
0850 311 77 01
info@ininal.com
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You can top-up money with credit/ debit card using ininal Wallet application. You can top-up money to your ininal Card by clicking Top-up Money tab in the homepage of ininal Wallet application.
You can withdraw cash from ATMs with your ininal Visa Card added in ininal Wallet or at ininal.com; trasnaction fee is 1,15% of the withdrawn amount + TRY 1,04.
Points to consider before top-up:
Steps to follow for top-up money:
First deposit should be maximum 750 TL to your ininal Card. The card should be linked to your account at ininal.com or ininal Wallet application for further deposits. 750 TL may be deposited for one time only to cards that are not added to ininal.com or ininal Wallet application and no credit may be deposited for the second time. For doing this, the card must be added to the account.
ininal is a financial product in Turkey that can be used and accessed easily. İninal, the company that introduced prepaid card in Turkey has more than 20 thousand sales points and 75 thousand top-up points and millions of users. With ininal Card, you spend as much as your balance, there is no debt or interest. You can use your ininal Card online, at stores, everywhere in the country and abroad. You can easily and securely trade wherever the bank card can be used. According to your wish, you can withdraw the balance on your card from ATMs, transfer money between ininal Cards via ininal Wallet, pay the invoices of more than 300 institutions and purchase all game E-Pins.
You can use your ininal Card online, at stores in the country and abroad. It is valid wherever a bank card is valid.
Anyone over the age of 13 can have an ininal Card. The age limit for transactions made from PTT offices is 15 years. There is no age limit for those who will use the ininal Card under the supervision of their parents.
ininal is a financial product in Turkey that can be used and accessed easily. İninal, the company that introduced prepaid card in Turkey has more than 20 thousand sales points and 75 thousand top-up points and millions of users. With ininal Card, you spend as much as your balance, there is no debt or interest. You can use your ininal Card online, at stores, everywhere in the country and abroad. You can easily and securely trade wherever the bank card can be used. According to your wish, you can withdraw the balance on your card from ATMs, transfer money between ininal Cards via ininal Wallet, pay the invoices of more than 300 institutions and purchase all game E-Pins.
Anyone over the age of 13 can own an ininal Card. You can easily get your card from more than 20 thousand sales points and start using instantly without signing any document. You can shop safely without being concerned about identity theft as this information is anonymized. You spend as much as you deposit; there is no debt or interest.
You can purchase ininal Card from D&R, Kim Market, Kipa, Macrocenter, Migros, Pratik Islem points, PTT offices, Sok Markets, Teknosa and Vatan Bilgisayar. You can load credit to your card from bank ATMs, Kipa, Migros, Macrocenter, PTT offices, PTTMatiks, Nkolay and Pratik Islem points, Sok Markets and Teknosa stores.
You can add up to 5 ininal Cards to your ininal account.
No, you don’t need to create a bank account. You can have your ininal Card without signing any contract or form and creating an account at the bank. You can use the ininal Card, which you can get from the sales points for TRY 5, by topping-up credit from the ininal credit top-up points or from the ininal Wallet mobile application.
The last four digits of the 16-digit ininal Card number on the back of the card are used as password of the card. To change the password, you can reset your password with the option to renew the card password when you click the Card Transactions button on the card details page on ininal Wallet. Your new card password will be sent to the mobile phone number you registered with. You can reset your card password up to 5 times in total.
Yes, you can withdraw the balance on your new ininal Visa Card from ATMs in cash.
The total spending limit of all ininal Cards added to the account at ininal.com or in ininal Wallet application is TRY 750 per month. This limit is updated as TRY 750 on the 1st day of each month.
You can view the balance and movements on your card from the ininal Wallet application which you can download from the app stores to smart phones with iPhone and Android operating systems, or from ininal.com Online Transactions.
No, if you do not have a balance in the card, you cannot make any payment. You spend as much as you deposit; there is no debt or interest.
Yes, you can safely use your ininal Card abroad.
Only Turkish Lira balance can be loaded on ininal Card. However, you can spend abroad with your ininal Card. In foreign currency transactions, the TL balance is automatically converted into foreign currency. The foreign exchange rate applied in foreign currency transactions other than Turkish Lira may differ depending on exchange rates and commissions applied by the Türkiye Merkez Bankası.
Yes, you can instantly start using internet shopping by creating a virtual card from the ininal Wallet application.
We work continuously for offering the best campaigns you can benefit with ininal. You can follow campaigns and advantages offered to you at ininal.com as well as Facebook, Instagram and Twitter.
Fee of use in an amount of TRY 2 per month is charged if there is balance in your ininal Card. We charge this fee so that ininal Card and Wallet can reach you in the best way and bring you the best advantages. There is no monthly usage fee for the cards that do not have a balance, the usage fee for the previous months is not charged and the card does not fall into the negative balance (Example: If there is no balance on Ali’s ininal Card for the last 3 months and if Ali deposits money on his card in the 4th month, only the fee for use for the 4th month is charged).
Yes, you can make secure payment with your 3D Secure system using your ininal Card.
Once you add your ininal Card to your account via ininal.com or ininal Wallet, you can start performing transactions that require 3D Secure. 3D Secure is a security procedure. Its purpose is to make your spendings safer. When you want to shop on websites that use this procedure, an SMS code is sent to the phone connected to the account where you added the ininal Card. This SMS code is written in the relevant section on the website and the shopping process is completed.
When you want to shop on the internet, you will be asked for a 16 digit card number, expiration date of the card and a 3 digit security code (CVV). The security code is the 3-digit number on the back of the card, below the card number and expiration date, and it cannot be changed. If it is entered incorrectly 3 times, your card is blocked.
İşlemine ait para iadeni işlem yaptığın internet sitesi yapmaktadır. İade süresi işlem yaptığın yere göre değişiklik göstermekte olup 10 gün kadar sürebilmektedir. İade tutarını, kart hareketlerinden takip edebilirsin.
The refund of the transaction is made by the website you have made your online purchase. The refund period varies depending on where you made the transaction and it can take up to 10 days. You can follow the refund amount from card movements.
Operator should be defined accurately in our system for you to make transactions with SMS password (3D secure) for your security during internet shopping. The operator (SIM Card) will be automatically opened to 3D Secure transactions of the ininal Card within 5 days from the day you make the change.
If your card is lost or stolen, you can close your card through ininal Wallet application or by calling 0850 311 77 01 ininal Customer Service. The balance you have lost can be transferred to a different ininal Card registered with your own information. The remaining balance of the cards that are not added to the account cannot be transferred to other cards.
You can easily close the cards you do not use through the ininal Wallet application. When you click on the card, card detail page opens. In the card detail page that opens, you can close your card by clicking the Card Transactions button and selecting Close Card. Up to 5 cards may be closed.
You can buy your new card from more than 20 thousand ininal sales points. You can also order your new card by choosing one of the contracted online sales points on ininal Wallet or ininal.com. Our Contracted Sales Points: Şok Markets, D&R, Migros, Teknosa, Vatan Bilgisayar, Pratik Islem points and Kim Markets. Online Sales Channels: n11.com, gittigidiyor.com, hepsiburada.com, D&R, Vatan Bilgisayar and Teknosa websites.
You can start using ininal with your e-mail and mobile phone information in seconds via the ininal Wallet application, which you can download to your smart phones with iPhone and Android operating systems from application stores. After creating your account, simply click the Add Card button on the home page, enter the 13-digit barcode number on the back of your ininal Card or scan the barcode with your camera.
You can access the card information by clicking on the card image on the application home page.
You can click on «I forgot my password» button from Wallet app or online branch, after confirming your informations, you’ll receive an SMS with a temporary password. You can reset your password with loging in to your account with the temporary password.